Raidon SL3610-2S-LB2 - Appendix A Frequently Asked Questions

Appendix A Frequently Asked Questions
1. Unable to detect device on the setup Util.exesoftware?
A . 1) Make sure that SL3610/3620-2S-LB2 and the RJ-45 network on the PC are connected to the
switch and the power is turned on.
2) It takes about 2 minutes 2 minutes to start SL3610/3620-2S-LB2 after power on. Before the
startup is completed, the system will be unable to nd SL3610/20-2S-LB2.
3) Check if related IP addresses are in conict. In case of conicts, change the IP address.
4) Press “Reset” at the rear of SL3610/3620-2S-LB2 and allow the system to restart and run the
setting software.
2. Unable to access SL3610/3620-2S-LB2?
A . 1) Check whether the network connection is normal.
2) Check SL3610/3620-2S-LB2 for abnormal light.
3) Restart SL3610/3620-2S-LB2.
3. Unable to access the folder?
A . 1) Conrm whether the account and password are correct.
2) If you have logged in any folder, when you want to use another account and password to log
in other folders, log out your operating system rst and then log in again.
4. Unable to use SL3610/3620-2S-LB2 normally after replacing the hard disk?
A . The system conguration le of SL3610/3620-2S-LB2 is stored in the hard disk and does not
support the hot swap function. If you need to replace the hard disk, be sure to shut down the
system normally and turn off the power before removal. If you remove the hard disk when the
power is on or the system is not fully shut down, it will result in system confusion or cause you
unable to use SL3610/3620-2S-LB2 normally. The originally stored data may be destroyed. If
you remove the hard disk without turning off the power and shutting down the computer, turn off
the power rst. If you can use SL3610/3620-2S-LB2 normally after placing the original hard
disk into the original position, replace the hard disk once again after shutdown; if you cannot use
SL3610/3620-2S-LB2 normally, it means that the original default value has been damaged and
you need to install and set SL3610/3620-2S-LB2 again.
5. How to know the IP address of SL3610/3620-2S-LB2 and set upon initial
installation under the Mac or Linux System?
A . Under the Mac or Linux system, no query about the IP address of SL3610/3620-2S-LB2 through
the IP setting software can be done, because it is impossible to run the “.exe” le . In this case, it
is necessary to set SL3610/3620-2S-LB2 and the host to the same LAN through the independent
LAN mode and the default IP address, 192.168.1.1 of SL3610/3620-2S-LB2 for the login setting.
For related setting methods, refer to the Chapter 2.4.
6. Why the error window cannot be displayed on the administrator computer after
setting Pop-Up Notication.
A . When setting the Pop-Up Notication function, ll in the host name of the administrator
computer, enter the “Service” option in “Computer Management” and enable the “Alerter” and
“Messenger” functions.
7. Why the mails cannot be received after setting the “mail notication” function?
A . Make sure that your mail host is in the same LAN without the need for passing through the
router. If your mail host is installed on ISP or needs to be connected via router, you will be unable
to use this function.
Appendix A Frequently Asked Questions 47