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User Manual
ChapTer 8: TroubleshooTing
is chapter describes problems that you may experience with your device or mask and provides possible
solutions.
Problem Why It Happened What To Do
e device does not
operate when you press
the button.
If the power LED is off,
there’s no power at the outlet
or the device is unplugged.
If the power LED is on, the
problem is in the device.
Check the outlet power and verify that the
device is plugged in. If the problem continues,
call your home care provider.
e air out of the mask
is much warmer than
usual.
e inlet filters may be dirty.
e device may be operating
in direct sunlight or near a
heater.
Clean or replace the inlet air filters as
described in Chapter 9. Make sure the device
is away from bedding or curtains that could
block the flow of air around the device. Make
sure the device is away from direct sunlight
and heating equipment.
If the problem persists, contact your home
care provider.
e mask feels
uncomfortable to wear.
is could be due to
improper headgear
adjustment or improper
mask fitting.
Check the headgear adjustment as described
in the headgear instructions.
Refer to your mask instructions to make sure
the mask is properly fitted. If the problem
continues, contact your home care provider
for a refitting or a different size mask.
ere is significant air
leakage round the mask.
is could be due to
improper headgear
adjustment or improper
mask fitting.
Check the headgear adjustment as described
in the headgear instructions. Refer to your
mask instructions to make sure the mask is
properly fitted. If the problem continues,
contact your home care provider for a refitting
or a different size mask.
Redness occurs
when the mask
cushion comes in contact
with the skin.
is could be due to
improper mask fitting or
improper mask cleaning.
Be sure to rinse the mask thoroughly after
cleaning to remove residue. See the mask
cleaning instructions for detailed information.
If the problem continues, contact your home
care provider for a refitting or a different size
mask.
Redness occurs
when the mask
cushion accessory comes
in contact with the skin.
Irritation or allergic
reaction to the mask
material.
Use a barrier between your skin and the
mask, such as 3M’s Microfoam
®
or Squibb’s
Duoderm
®
. Refer to your mask instructions for
additional information.
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