Service Call Conditions
SM 4-11 D017/D018/D019/D020
Trouble-
shooting
402 B Transfer roller leak error 2
A transfer roller current leak signal is
detected. The current feedback signal
for the transfer roller is not detected
within the correct time.
Transfer roller set incorrectly
or damaged
High voltage supply board set
incorrectly or defective
411 B Separation bias leak error
A separation bias leak signal was
detected.
High voltage supply board
defective
Discharge plate defective
490 B Toner supply motor leak error
More than 1 ampere supplied to the
toner supply motor for longer than 200
ms.
Toner supply motor defective
500 B Main motor lock
The machine detected motor lock
(motor is not operating correctly)
An obstruction has blocked
operation of the main motor
Main motor harness loose or
broken
Main motor or main motor
driver board defective
501 B 1st paper tray lift motor malfunction
502 B 2nd paper tray lift motor malfunction
503 B 3rd paper tray lift motor malfunction (optional Paper Tray Unit)
4th paper tray lift motor malfunction (optional Paper Tray Unit)
504 B
The paper lift sensor did not activate within 18 sec. after the tray lift motor
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