Service Call Conditions
SM 4-33 D017/D018/D019/D020
Trouble-
shooting
991 C Software continuity error
The software attempted to perform an
unexpected operation. However,
unlike SC990, the object of the error is
continuity of the software.
No operation required.
Note: This SC code does not
appear on the panel, and is only
logged.
992 D Unexpected Software Error
Software encountered an unexpected
operation not defined under any SC
code.
Software defective
An error undetectable by any
other SC code occurred
997 B Application function selection error
Application selected by the operator did not start or end normally due to a
software problem. An option required by the application may not be
installed.
Confirm which devices are required for the application.
Make sure all devices are configured correctly.
If the problem is with the fax unit, the nesting of the fax group may be
too complicated
Application start error
No applications start within 60 sec. after the power is turned on.
998 D
Loose connection of RAM-DIMM, ROM-DIMM
Defective controller
Software problem: check the setting of SP5875-001. If the setting is
set to "1 (OFF)", change it to "0 (OFF)".
Check if the RAM-DIMM and ROM-DIMM are correctly connected.
Reinstall the controller system firmware.
Replace the controller.
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