Troubleshooting
80
7
Multiple pages are fed at once. • There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
• Paper is either too thick or too thin.
See p.31 “Paper and Other Media”.
• Paper has already been printed on.
See p.31 “Paper and Other Media”.
• Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.31 “Paper and Other Media”.
• Paper is static. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• The friction pad or paper feed roller might be dirty. Clean
the relevant component.
See p.66 “Cleaning the Friction Pad and the Paper Feed
Roller”.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.
• Fan the paper before loading.
Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• Paper is too thin.
See p.31 “Paper and Other Media”.
• There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
The printed paper is curled. • Load the paper upside down in the paper tray.
• Pull out the extender of the output tray.
• If the paper curl is severe, take prints from the output tray
more frequently.
• Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
Images are not printed in the
right position
Adjust the printing position from Smart Organizing Moni-
tor.
See Software Guide.
Status Possible Causes, Descriptions, and Solutions
ASH102S
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