Other Printing Problems
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Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Toner smears appear on the
print side of the page.
The paper setting may not be correct. For example, although
you are using thick paper, the setting for thick paper may not
be set.
• Check the printer driver's paper settings.
See the printer driver Help.
Confirm that the paper is not curled or bent. Envelopes can
be curled easily. Flatten paper before loading.
See p.31 “Paper and Other Media”.
Paper jams occur frequently. • Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.41 “Loading Paper”.
• There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
• Paper is either too thick or too thin.
See p.31 “Paper and Other Media”.
• Paper is bent or wrinkled. Use paper that has no bents or
wrinkles.
See p.31 “Paper and Other Media”.
• Paper has already been printed on.
See p.31 “Paper and Other Media”.
• Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• The friction pad, or paper feed roller might be dirty.
Clean the relevant component.
See p.66 “Cleaning the Friction Pad and the Paper Feed
Roller”.
Prints fall behind the printer
when they are output.
Raise the appropriate stop fence (forward fence for A4, rear
fence for legal size prints).
See p.9 “Exterior: Front View”.
Prints do not stack properly. • Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• Pull out the extender.
• Raise the appropriate stop fence (forward fence for A4,
rear fence for legal size prints).
See p.9 “Exterior: Front View”.
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