7. Troubleshooting
Original/Copy Paper Jam
If the original or copy paper is jammed, the following window appears on the control panel.
Remove the jammed sheet by following the procedure described in the animated illustration displayed
on the control panel.
1. Animation showing the solution
2. Guidance on the solution appears. If paper jams occur in several locations, switch between
windows.
3. Paper jam location
Original Jam
If it seems the original is about to jam, press [Stop] to stop scanning and load the original again.
Copy Paper Jam
• If the message remains even after removing the paper, check on the screen whether paper is
also jammed in another location.
• If paper jams occur frequently, check whether the paper is loaded correctly and whether the
paper type has been specified correctly.
"If Paper Jams Occur Frequently"
If a paper jam occurs repeatedly in the same location, check whether the loaded paper
matches its custom paper setting, fan the paper before loading it, and try printing again.
You can prevent paper jams by applying the solution indicated by the number displayed in the upper
part of the control panel. Apply the following solutions accordingly and try printing:
101
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