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Troubleshooting
If you experience any trouble with your radio, then you may fi nd it useful to visit the help section on our web site.
As a fi rst step, the following points should be checked.
Is there power to the radio?
• Make sure your product is plugged in and connected to the mains - see page 7.
• Ensure your product is switched on.
Is your radio not receiving audio?
• Check the volume level of your product.
• Check your product is in range and that you have connected your product to your network.
• Ensure the product and the device used for control is connected to the same network.
• Ensure that WiFi is enabled on your device. Refer to your device’s documentation for details.
• If your product is not visible within UNDOK, fi rst try restarting the UNDOK app on your device. Try reinstalling the UNDOK
app and check that you have the latest version installed.
• If the WiFi connection to the product appears unreliable, try an Ethernet connection to verify the functioning of the product.
• Try to eliminate possible interference from other sources e.g. cordless phone, microwave oven etc.
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