10 • Introduction Ultritouch+Ultrix User Guide (v1.0)
Menu Sequences
Menu arrows are used in procedures to identify a sequence of menu items that you must follow. For example, if a
step reads “File > Save As,” you would click the File menu and then click Save As.
Important Instructions
Star icons are used to identify important instructions or features. For example:
Contact your IT department before connecting to your facility network to ensure that there are no conflicts. They
will provide you with an appropriate value for the IP Address, Subnet Mask, and Gateway for your device.
Contacting Technical Support
At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest
telephone.
Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service
and technical support is provided directly by Ross Video personnel. During business hours (Eastern Time),
technical support personnel are available by telephone. After hours and on weekends, a direct emergency technical
support phone line is available. If the technical support person who is on call does not answer this line immediately,
a voice message can be left and the call will be returned shortly. This team of highly trained staff is available to
react to any problem and to do whatever is necessary to ensure customer satisfaction.
• Technical Support: (+1) 613-652-4886
• After Hours Emergency: (+1) 613-349-0006
• E-mail: techsupport@rossvideo.com
• Website: http://www.rossvideo.com
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