s::can con::cube D-330 - 10 Troubleshooting; 10.1 Device Settings; 10.2 Software Update; 10.3 Return Consignment (RMA

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10 Troubleshooting

All information and notes regarding typical error pattern as well as error and status messages can be found in the manual of

the operating software moni::tool.

10.1 Device Settings

The most important con::cube settings will be displayed when

clicking on the s::can logo in the lower right hand side of the

screen(seegureontheright).

10.2 Software Update

Please contact your s::can sales partner in case a software

update is needed. In case the con::cube is connected to the

internet there is a possibility for live update.

10.3 Return Consignment (RMA - Return Material Authorization)

Return consignments of the s::can monitoring system, or parts of the system, shall be done in a packaging that protects the

device (original packaging or protective covering if possible). Before returning a consignment, you have to contact your s::can

sales partner or s::can customer support (support@s-can.at). A RMA number will be assigned for each device, independent if

the reason of the return consignment is service, repair or demo equipment.

RMA numbers can be requested from the s::can Costomer Portal available on the s::can webpage directly. Return consignments

without an RMA number will not be accepted. The customer always has to bear the costs for return consignment.

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s::can con::cube D-330 - 10 Troubleshooting; 10.1 Device Settings; 10.2 Software Update; 10.3 Return Consignment (RMA - Return Material Authorization)