Sharp MX-C312 User Manual

8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings
System settings are indicated in the "Solutions" column as shown below. In some cases a problem may be solved by
enabling the indicated system setting.
Example:
➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings.
FREQUENTLY ASKED QUESTIONS
• MAKING A COPY OF A NON-STANDARD
SIZE ORIGINAL . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
• I CAN'T PRINT FROM A COMPUTER... . . . . . . 8-4
• PRINTING ON ENVELOPES . . . . . . . . . . . . . . . 8-6
• CHANGING THE PAPER SIZE USED FOR
A PRINT JOB . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
• ADJUSTING THE VOLUME OF THE
RINGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
• THE MACHINE STARTS PRINTING
WHEN I TRY TO FORWARD DATA... . . . . . . . . 8-8
• CHECKING THE MACHINE'S
COMMUNICATION RECORD . . . . . . . . . . . . . . 8-8
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 8-9
• HOW TO REMOVE MISFEEDS. . . . . . . . . . . . 8-10
REMOVING STAPLE JAMS
• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
INSTALLING THE SOFTWARE
• WHEN INSTALLATION WAS NOT
SUCCESSFUL . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
• THE PRINTER DRIVER CANNOT BE
INSTALLED (Windows XP/Server 2003) . . . . . 8-17
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
FACSIMILE
• PROBLEMS RELATED TO
TRANSMISSION . . . . . . . . . . . . . . . . . . . . . . . 8-28
• PROBLEMS RELATED TO RECEPTION . . . . 8-30
• PROBLEMS RELATED TO TELEPHONE . . . . 8-31
• PROBLEMS RELATED TO AUDIBLE
SIGNALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-32
CHAPTER 8
TROUBLESHOOTING

Sharp MX-C312 Specifications

Power

power consumption	1.44 kW or less
power source	AC 100-127VAC, 60HZ, 12 AMPS

Copying Features

copy speed	31 ppm B&W/Color
first copy time	8.0 sec or less (B&W); 8.9 sec or less (color)
warm-up time	90 seconds or less

Scanning Features

scan speed	Up to 35 ipm (B&W or color)
optical resolution	600 dpi
output modes	600 dpi, 400 dpi, 300 dpi, 200 dpi, 100 dpi

Network Printing System

print resolution	1200 dpi, 600 dpi
print speed	31 pages per minute (Letter)
resident fonts	80 Outline Fonts

Inner Finisher

output capacity	Up to 280 sheets (Letter/Legal)
weight	Approx. 19.8 lbs
dimensions	18-2/3" (w) x 13-1/16" (d) x 6-3/16" (h)

Weight and Dimensions

weight	102 lbs
dimensions	22-3/64" x 17-1/4" x 28-7/64"