SICK LD-LRS - Troubleshooting; General Faults, Warnings, and Errors

9 Troubleshooting
9.1 General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact the SICK Service department. To find your agency, see the final page of this
document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster assistance.
NOTE
If the device detects a device error during the self-test or during operation, it returns an
error code. The error code can be read and evaluated using telegrams (see Telegram
Listing, No. 8014631).
NOTE
You can use the monitor to view the measurement data, the detected reflectors, and
the position of the device. SOPAS: Project tree, LD-LRS, Monitor, Scan view.
Table 11: Troubleshooting questions and replies
Question/status Response/remedial actions
SOPASET cannot communicate with
the device.
Supply voltage not switched on
•
Check the supply voltage.
•
Check whether supply cables are fixed correctly in
the connector plug.
•
Check whether the cables are poled correctly.
•
Increase the wire cross-section.
•
Disconnect the supply voltage and reconnect. If the
red LED is still lit, inform SICK Service.
•
Check the supply voltage.
•
Check whether supply cables are fixed correctly in
the connector plug.
•
Check whether the cables are poled correctly.
•
Increase the wire cross-section.
•
Disconnect the supply voltage and reconnect. If the
red LED is still lit, inform SICK Service.
Computer not connected
•
Connect the computer to the device (use a suitable
data cable for the type of interface).
Incorrect interface selected
•
Select the interface in SOPASET according to the
connection made on the computer.
Another application on the computer is already access‐
ing the interface
•
Check the assignment of the interface; if necessary
end the application accessing the interface.
Sequence not observed when switching on the device
1. Switch on computer.
2. Connect the computer to the device.
3. Switch on the device.
TROUBLESHOOTING 9
8016506/1G07/2020-11-08 | SICK O P E R A T I N G I N S T R U C T I O N S | LD-LRS
37
Subject to change without notice