Question/status Response/remedial actions
Measurements in close range with‐
out objects present.
Carefully clean the optics cover with a soft, lint-free
cloth.
If the optics cover is scratched, contact SICK service.
The device does not detect objects
that are present.
Check whether the scanner head is clean and dry.
The device does not transmit a
measurement result.
Check the wiring.
Frequent CRC errors via the RS-422
interface.
Data transmission is time-critical: Increase the baud
rate.
9.2 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.3 Returns
b
Only send in devices after consulting with SICK Service.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
9.4 Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner
in accordance with the applicable country-specific waste disposal regulations. Do not
dispose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the national regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9 TROUBLESHOOTING
38
O P E R A T I N G I N S T R U C T I O N S | LD-LRS 8016506/1G07/2020-11-08 | SICK
Subject to change without notice
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