7-5
7
Troubleshooting
Error Code Description Action
Lists of Errors and Advisory Messages
E25,
E64 or
E65
Clean the calibration strip. If the error remains
after cleaning, contact your local representative
(contact information is given in Appendix A).
Failure of automatic
calibration
E27
1. Switch the instrument off by pressing the
on/off button for 2 seconds. 2. Switch the
instrument on again by pressing the on/off
button.
Set Up failure
E28
Lift the printer cover and push the paper
holding arm back into position (see page 1 5,
Loading the Printer Paper or Label Roll for
location of paper holding arm).
Printer error
E50
Incorrect strip type
or tilted strip
E52
Repeat the test using the correct Siemens
cassette.
Invalid barcode
E53
Repeat the test using the Cassette Test
routine (see page 4 6 or 4 19).
Strip Test
selected but
cassette detected
E54
Repeat the test using the Strip Test routine
(see page 4 1 or 4 11).
Cassette Test
selected but strip
detected
E56
Repeat the test using the correct test table
(see page 4 1).
Incorrect size test
table
E57
Repeat the test ensuring that the strip or
cassette is positioned on the test table (see
page 4 1 or 4 6 for strip or cassette testing).
Missing strip or
cassette
Ensure that the strip type selected in Instrument Set
Up is being used (see 5 24, Select Urinalysis Test).
Check that the strip is placed correctly on the test
table insert. If the correct type of strip is being used
and the strip is placed correctly, check the
instrument operation by running another test using:
a) a yellow and clear sample, or b) Chek Stix® (see
page 8 1, Quality Control Testing).
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