7-6
7
Troubleshooting
Error Code Description Action
E60
Lists of Errors and Advisory Messages
Repeat the test ensuring that the strip is
correctly positioned on the test table (see
page 4 3).
Tilted strip
E61
Repeat the test ensuring that the strip has been
in contact with the sample (see page 4 2).
Dry strip
E63
Repeat the test ensuring that the strip is
correctly positioned on the test table (see
page 4 3).
Failure to find end
of strip
E67 or
E68
A sample flow issue with the cassette test may
have been detected. One or more of the test
indicator lines may be missing or indiscernible
from the background, or not enough sample
was applied to the cassette. Repeat the test
ensuring the pipette is correctly filled and the
correct volume of sample is dispensed into the
well of the cassette (see page 4 8).
Insufficient sample
E69
Strip quality
problem
When performing the quality check, the strip
quality failed. This means that the strip was not
shipped or stored in the proper humidity,
temperature, or light conditions.
1. Remove the defective strip and discard.
2. Repeat the test ensuring the strip meets
quality requirements.
3. Repeat the test using a new test strip.
E58
Repeat the test ensuring that the strip is
correctly positioned on the test table (see
page 4 3). If error remains and you are testing
a urine dip strip, examine the test table insert
to insure that the small, white line located near
the tip of the strip (on strip side of insert) is
present and not damaged. If this line is
damaged or missing contact your local
representative (contact information is given in
Appendix A).
Misplaced strip
E59
Repeat the test ensuring that the strip is
correctly positioned on the test table (see
page 4 3).
Inverted strip
positioned on the
test table
E62
Contact your local representative (contact
information is given in Appendix A).
Light Ingress
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