Step by step
Functions used when receiving calls
60
Individual
The Individual pickup feature allows a system extension
to answer a call that rings in a different known extension
number.
Required: A known extension is ringing.
Press to access the Service menu.
Select and confirm.
or
Press to access the Service menu.
qim Enter the code for individual pickup.
or
Press the INDIVIDUAL PICKUP key.
p Enter the extension number (e.g. 11/101).
w s Wait. Start conversation.
Call forwarding
1
This allows a call to be forwarded up to two times
2
to
another extension or call group, or even for a configured
external number.
Internal
Internal call forwarding reroutes calls made to an exten-
sion to another specified extension or to a group asso-
ciated to a voice mail server, Call group (CG) or Fax/DID.
Select and confirm.
or
qee Enter the code for call forwarding.
*59=PICKUP-D?
INDIVIDUAL PICKUP
[1] When a UCD agent enables call forwarding, the agent is automati-
cally logged out of the group. When the agent is logged into the
group, call forwarding is deactivated. When a UCD agent enables
call forward no answer, the agent’s status becomes unavailable.
When the status is available, call forwarding is deactivated.
Disabling call forwarding does not affect the UCD agent status.
[2] Cascaded forwarding is possible up to the third destination, i.e.,
destination 1 has call forwarding to destination 2 and destina-
tion 2 has call forwarding to destination 3. Any call to destination
1 will be forwarded to destination 3. If destination 3 has call for-
warding, this will not be made (see Programming Manual -
A31003-K1160-B804-*-*, Cascaded call forwarding).
FWD ON?
To Next Page
Loading...
