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Functions used when receiving calls
74
Second attendant
1
When a second attendant is configured, it receives calls
forwarded by the first attendant (an extension or group)
to the second attendant (an extension or group). This
occurs when the first attendant is not available or does
not answer the call within a specified period of time.
Groups
2
A group consists of extensions joined by type or prox-
imity. Its goal is to prevent calls from going unanswered
when an extension is busy or absent.
Call groups (CG)
When a call to a Call group (CG) is received, it rings at
all the extensions for that group. The first user (tele-
phone) to answer the call initiates conversation with the
caller. Once the call is answered the other telephones
stop ringing.
Calling a Call group (CG)
p Enter the Call group number.
•
kkd to kkm = Call group (CG);
w s Wait for the call to be answered. Start conversation.
[1] A second attendant may also consist of a Fax/DID
Refer to the programming manual: Programming an extension -
second attendant for MSN, and Programming an external line -
Timeout for a second attendant to answer a call on an analog trunk.
[2] See Programming an extension - groups, in the Programming man-
ual.
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