Functions used when receiving calls
81
Step by step
The display indicates on that the agent is in service.
Show queue size to UCD agent
This shows the number of calls in the hold queue of the
UCD agent for 5 seconds on the left of the first line of
the display.
Required: The extension should be logged in to the
UCD group.
Press to access the Service menu.
Select and confirm.
or
qhdi Enter the code to show calls in the queue.
or
If the LED is lit, press the "Show queue" key.
The number of calls in the hold queue is shown.
Collect call barring
When this feature is activated, the system automatically
rejects all incoming collect calls over a digital line. Calls
received over an analog line are rejected only at the mo-
ment they are answered.
Types of collect call barring:
• Collect call barring by extension
(see Programming an extension - collect call barring
by extension, in the programming manual)
• Collect call barring for a UCD subscriber group
The system bypasses collect call barring for mem-
bers and non-members of the UCD group. This
means that collect call barring is only acknowl-
edged.
IN SERVICE / OUT OF SERVICE
IN SERVICE
The message will only be shown if the extension
is on the hook.
MORE FEATURES ?
*405=SHOW QUEUE?
SHOW QUEUE
Calls in the queue:(X)
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