Functions used when receiving calls
77
Step by step
Select and confirm.
The ringing signal for the displayed group is deactivated.
or
Select and confirm.
The ringing signal for all groups is deactivated.
or
r Enter the code for "LV ALL GRPS".
or
Select and confirm.
The ringing signal for all groups is activated again.
or
q Enter the code for "RJN ALL GRPS".
UCD subscriber groups
1
Each UCD (Uniform Call Distribution) subscriber group
is formed by a maximum of 32 extensions. These exten-
sions are assigned to answer calls destined to a specific
number that identifies the group.
The users of these extensions are called agents.
Calling a UCD group
p Enter the UCD group number.
•
kmd to kmm = UCD group;
w s Wait for the call to be answered. Start conversation.
LEAVE GRP?
#= LV ALL GRPS?
* = RJN ALL GRPS?
[1] Internal or external calls to a UCD subscriber group are routed to
the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed.
Login/Logout, available/unavailable, and processing later activity is
recorded for statistical purposes only. For more details see Pro-
gramming manualProgramming an extension - UCD subscriber
group in the.
UCD subscriber groups are used for voice mail functions.
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