Appendix
A.3 Service and support
SIMATIC Rack PC 547B
112 Operating Instructions, 12/2007, A5E01127519-02
A.3 Service and support
Local information
If you have questions about the products described in this document, you can find help at:
http://www.siemens.com/automation/partner
Technical documentation for SIMATIC products
Further documentation for SIMATIC products and systems can be found at:
http://www.siemens.de/simatic-tech-doku-portal
Easy shopping with the A&D Mall
Catalog & online ordering system http://www.siemens.com/automation/mall
Training
All the training options are listed at: http://www.siemens.com/sitrain
Find a contact at: Phone: +49(911) 895-3200
Technical support
Tel +49 180 5050 222
Fax +49 180 5050 223
http://www.siemens.com/automation/service
You will find support request web form at:
http://www.siemens.de/automation/support-request
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: http://www.siemens.com/automation/service&partner
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: http://www.siemens.com/asis
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