4 Organizational tasks 12/2008
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
4-180 ePS Network Services, Function Manual (FH) - Release 12/2008
Field Content Type
Machine (filter) Filtering of all service cases according to the
machine that is currently selected: Filtering is
performed by clicking "Search".
SELECTION
Search text / free
search text (filter)
Permits filtering of all service cases
according to a free text: Filtering is activated
by clicking "Search".
Note:
The filter text is applied to the machine ID
and the service case name. Technicians
cannot be found in this way. The filter is only
effective if the limitations are adhered to.
INPUT
(Max. 40
characters;
no
differentiation
between
upper and
lower case;
any
character
permitted)
Extended search Enhanced search for service cases
according to the search term, date, status,
and the current technician and initiator of the
service case.
ACTION
Fig. 4-5: Search criteria for service cases
Field Content Type
Requested by Creator of fault help request SELECTION
Authors Technician currently assigned to a service
case (not the creator of the fault help
request)
SELECTION
Status of the
service cases
(filter)
Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
SELECTION
Machine (filter) Filtering of all service cases according to the
machine that is currently selected: Filtering is
performed by clicking "Search".
SELECTION
Search string Permits filtering of all service cases
according to a free text: Filtering is activated
by clicking "Search".
Note:
The filter text is applied to the machine ID
and the service case name. Technicians
cannot be found in this way. The filter is only
effective if the limitations are adhered to.
INPUT
(Max. 40
characters;
no
differentiation
between
upper and
lower case;
any
character
permitted)
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