2 Maschine information 12/2008
2.5 Remote access
© Siemens AG 2008 All Rights Reserved
2-64 ePS Network Services, Function Manual (FH) - Release 12/2008
2.5 Remote access
2.5.1 Remote access functions
Overview
Remote access is an efficient and low-cost way of providing support for machine
tools and production equipment via the Internet.
In the event of a fault, the service organization of the machine manufacturer has
fast access to important control data and diagnostic functions. In that way, the
machine manufacturer or maintenance department of the end user can
immediately analyze the current condition of the machine in which a fault occurred.
Remote access avoids time-consuming in-situ service assignments or at least
helps prepare for them better. Machine manufacturers can therefore reduce their
warranty costs while providing more efficient servicing support for their end users.
Summary of the most important functions
The following functions are available during a link with the machine control. These
functions enable diagnostics and fault rectification via the machine control. It is
usually up to the service technician to execute the function. The technician can
work on all problems via remote access on a PC with a mouse and keyboard.
Function Property
Chat
Permits the exchange of text messages with a
participant in the service session.
Desktop sharing
Permits the display and remote control of machine
control. For security reasons, however, it is not
possible to initiate machine movements or to start
NC programs. Within the function, areas of the
screen can be marked with the Annotate function,
which is similar to text marker.
Transfer file
Permits the transfer of single or multiple files or
directories. Transfer can be from the service PC
to the machine control or vice versa. This enables
the import of patches to correct errors, for
example. The machine control can also be
updated quickly. Even complex NC programs can
be transferred to the service employee for offline
testing or to the service technician for modification
via file transfer.
Video
Permits the transmission of video images of a
webcam to the machine control
Recording and playback
Enable storage of the entire service session or
parts of the service session for training or
archiving purposes.
Remote printing
Permits the printing on a local printer of the
service PC of documents or graphics that are
displayed on the control. This also installs the
printer driver "Active Touch Document Loader" on
the machine control.
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