12/2008 4 Organizational tasks
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
4-179
Notice
Service cases are always related to a machine.
As a result, each user that has access to a machine via an ePS Network Services
Internet PC can view its service cases. If access granted to an organization is
removed, it will no longer be possible to access the service cases.
4.2.1 Service cases - List view
Description of functions
Function Description
Opening service case Opens an existing service case so it can be processed.
Create service case
(manually)
Manual creation of a service case. The service case is
created for the currently selected machine.
Fig. 4-4: List view of service cases
Field Content Type
Date / time Date and time when the service case was
created.
DISPLAY
Machine ID Designation of the machine from which the
service case originates or for which it was
created.
DISPLAY
Name Description of the service case
Note:
If the service case has been entered at the
machine HMI or the ePS Network Services
Internet PC with the machine information, the
first 40 characters of the fault description will
be used for the designation.
When a service case is entered directly into
the organizational overview at this point, a
specific name can be assigned.
DISPLAY
Status Processing status of a service case. DISPLAY
Authors Technician currently assigned to a service
case (not the creator of the fault help
request)
DISPLAY
Status of the
service cases
(filter)
Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
SELECTION
To Next Page
Loading...
