Siemens SINUMERIK 840Di sl - Trigger on Fault Message at HMI;PC

12/2008 3 Setting up functions
3.4 Fault services
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
3-125
Each trigger can be assigned a label, which determines its behavior at the central
start date for maintenance (see also: Sub-section 6.1.3 "Machines" Æ Master data,
and general description of triggers):
• If a label has been set and a start date, which has not yet been reached, has
been configured in the overview of the control monitors, the trigger will not be
initiated.
• If the date has been reached or is in the past, the interval starts and a trigger
is initiated at the end of the interval.
• If a start date has not been configured, or the label has not been set, the
trigger will be initiated at the end of the interval according to the conditions set
for it.
Notice
The starting time and start date are not the time of the first trigger, but the start of
the interval at the end of which the trigger takes place.
3.4.10 Trigger on "Fault message at HMI/PC"
Description of functions
It is possible to process service cases via ePS Network Services. For this purpose,
a fault help request can be output at the machine via the HMI (machine trigger).
However, it is also possible to do this from any ePS Network Services Internet PC
(server trigger).
To ensure that the fault help request reaches the correct contact person as quickly
as possible, a control monitor can be used in order to set a trigger when fault help
is requested. The control monitor should then inform the person responsible with
an appropriate notification. An e-mail notification containing a description of the
fault is sent automatically.
A special feature is the option of requesting any necessary remote access along
with the fault help request from the machine HMI. The helper can then switch to the
machine without any further assistance.
Notice
The time between the request and access is restricted.
(See also: Section 2.5 "Remote access")
The trigger on "Fault message at PC" cannot initiate any diagnostic actions at the
machine.
Request teleservice session
Anyone searching for help on the machine can request a teleservice session at the
same time as he/she is requesting help for a fault. The session ID required to start
teleservice is transferred directly by the PC of the remote service engineer and,
provided that the menu on the HMI is not exited, does not need to be entered
manually at the machine. This function is especially useful if no phone connection
is available to ask about the session ID or if other circumstances prevent
communication of the session ID.