4 Organizational tasks 12/2008
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
4-182 ePS Network Services, Function Manual (FH) - Release 12/2008
Field Content Type
Edit designation Assignment of a name for the service case.
Note:
If the service case was triggered by the event
"Error processing requested (HMI/PC)", the
first 40 characters of the error description
entered there are used as the designation of
the service case, since your own designation
cannot be entered at the machine.
If no designation is entered at the ePS
Network Services PC, it is automatically
created from the first 40 characters of the
error text.
Notice:
You can rename a service case that has
already been created as often as you wish.
DISPLAY
ACTION
(Max. 40
characters; any
character
permissible)
A status can be assigned to the service case,
so that it can have a varying status which
reflects the stage of the process.
The status can be changed as many times as
is required. The status also has absolutely no
effect in respect of changing other fields.
Even service cases that have been closed
can be changed at a later point.
New:
Created but not yet
processed
Assigned:
The technician who is to
provide fault help has
been determined.
Open: Additional procedures for
fault help cannot be
determined.
Status
Closed: The fault help is complete
(whether in terms of fault
elimination or diagnosis)
and there is no additional
fault help to be carried
out.
DISPLAY
SELECTION
Authors A technician can be assigned to the service
case; this person must be a user from your
own organization with ePS Network Services
access rights.
The technician can be changed as many
times as is required.
DISPLAY
SELECTION
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