12/2008 4 Organizational tasks
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
4-185
Field Content Type
Report fault
Error report
In the event of a fault, a report can be sent
directly via the HMI on the machine, which
immediately leads to a fault event on
transferral.
Since a name was not given to the fault help
request at this point, the first 40 characters
are automatically used as a name for the fault
on the ePS Network Services Internet PC.
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
Requesting
remote access
A request for remote access can be directly
linked with a fault help request. This
eliminates the need to enter the session ID
manually on the HMI.
In order to transfer the session ID
automatically and for remote access to be
started by an employee at an ePS Network
Services Internet PC once he/she has viewed
the service case, the request form must
remain open until remote access is up and
running.
DISPLAY
SELECTION
If the request form for the remote access has
been closed (e.g. canceled), a teleservice
session will have to be set up manually.
(See also the section titled "Functions of a
service session")
Note:
This function is only available when fault
processing is requested on the HMI.
Telephone
number
The person who made the request can leave
his/her telephone number for any other
questions that may arise.
DISPLAY
INPUT
(Max.
15 digits)
Requested by The person who made the request can enter
his/her details directly here, independently of
the user logged in at the machine with ePS
Network Services, as these may be
completely different.
DISPLAY
INPUT
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