P003948 Uscan User Manual Page | 36
Troubleshooting
Table 5.1 Troubleshooting guide
Symptom Possible cause Remedy
The Usca
n does not turn on Flat battery Connect to the display charger and turn on.
The Usca
n displays a “Probe
Error” message when starting a
scan or during scanning
Transducer fault.
Low Probe battery.
Unplug the USB connector from the probe, wait 10 seconds,
and reconnect.
Check the battery status and connect the dis
play unit to the
display power supply (charger) if the display or probe battery is
low.
If probe is still not recognized, unpl
ug the probe and connect
directly to the Signostics power supply (P003198) and leave
for 2 hours to charge.
The Usca
n battery fails to
recharge after a period of heavy
use. The battery status indicates
batteries are not recharging
despite the system being
connected to a power supply
(charger)
Battery temperature
exceeds 45ºC
Allow device to cool for 10 - 15 minut
es, then try charging the
battery again.
Uscan becomes non-res
ponsive
or will not power up after
recharge.
Unknown system
error
Shutdown Us
can and reboot.
Any error message not
r
esolved by the actions above
or the action suggested on
screen.
Various errors
Error messages generated by the s
ystem will be accompanied
by a description of the error or an error code. If unresolved,
contact
Signostics customer support or your distributor with
the message and code.
Clinical Troubleshooting
Scan technique impacts the quality of the ultrasound image
during a bladder measurement, and therefore impacts the
accuracy of the measurement. The following tips assist in
producing reliable and repeatable measurements:
Move and angle the probe so the center of the
b
ladder is in the center of the ultrasound image
Apply moderate downward pressure. On large
pati
ents, apply firm downward pressure
Fan the probe at a smooth speed, aiming to
complete the
measurement in less than five seconds
Pivot and do not slip or slide t
he tip of the probe
Signostics Customer Support
If problems persist or recur, contact
Signostics Customer
Support or your Signostics distributor.
For other countries, refer to Signostics website (see
Contact information page 12).
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