SMART Board 6065 - Chapter 7 Troubleshooting Your Interactive Flat Panel; Resolving Image Issues

Chapter 7
31 smarttech.com/kb/170642
Chapter 7: Troubleshooting your
interactiveflatpanel
Locating the interactive flat panel serial number 31
Resolving image issues 31
Resolving blank screen issues 32
Resolving image quality issues 32
Resolving touch control and digital ink issues 35
Resolving audio issues 36
Resolving issues using the SMART ConnectionWizard 37
Resolving issues using SMARTBoard Diagnostics 37
Checking the camera view 37
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact
SMARTSupport (smarttech.com/contactsupport).
Locating the interactive flat panel serial number
When you contact SMARTSupport, you might be asked to provide the interactive flat panel serial
number. The easiest way to locate this serial number is using the on-screen display menu (see
page42).
Resolving image issues
Complete the following steps if your interactive flat panel doesn’t display an image correctly or
doesn’t display any image at all.