SMART Board 6065 - Resolving Issues Using the SMART Connection Wizard; Resolving Issues Using SMART Board Diagnostics; Checking the Camera View

CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL
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Resolving issues using the SMART
ConnectionWizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMARTSettings.
To resolve issues using the SMART Connection Wizard
1. Access the SMART Connection Wizard by opening SMARTSettings (see Opening
SMARTSettings on page23).
2. Press Connection Wizard.
The SMART Connection Wizard appears.
3. Select SMART Board 6065 series interactive flat panel, and then press Next.
4. Select the option that best describes the issue you’re encountering, and follow the on-screen
instructions to troubleshoot your interactive flat panel.
Resolving issues using SMARTBoard Diagnostics
If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or
the ink appears in some locations and not in others, use SMART Board Diagnostics to help identify
and resolve these issues.
IMPORTANT
Do not change diagnostic settings unless asked to do so by SMARTSupport.
Checking the camera view
If nothing happens when you touch the interactive flat panel’s surface, check to make sure that
nothing is blocking one of the cameras.
To check camera views
1. Open SMARTSettings (see Opening SMARTSettings on page23).
2. Select About Software and Product Support > Tools > Diagnostics.
SMARTBoard Diagnostics opens.
3. Select View > SMART Board 6065 Bar.
The group box appears.