SMART Board 6065 - Resolving Blank Screen Issues

CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL
32 smarttech.com/kb/170642
Resolving blank screen issues
Use the following troubleshooting table when your computer is turned on but you don’t see an
image on the interactive flat panel screen.
Begin by looking at the front control panel light.
Front control
panel light
Causes Solution
Off The interactive flat panel isn’t
connected to a power source.
Connect your interactive flat panel’s power
cable to a power outlet (see page14).
The main power is off. Flick the power switch to turn the main
power on (see page13).
Amber The interactive flat panel is in
Standby mode.
Press the Standby button on the front
control panel.
Resolving image quality issues
Symptom Causes Solution
The image is too large, too
small or doesn’t
completely fill the screen.
The computer’s video
resolution settings don’t
match your interactive flat
panel’s native resolution.
l
The native resolution is
3840×2160 at 30Hz.
l
If your computer can’t support
the above resolution, consider
1920×1080 at 60 Hz as an
alternative.