SMART Board 6065 - Resolving Touch Control and Digital Ink Issues

CHAPTER 7
TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL
35 smarttech.com/kb/170642
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive
flat panel, but you don’t have touch control over the desktop.
Symptom Causes Solution
When you
touch the
screen, no
pointer
appears
and you’re
unable to
move
icons.
SMARTProductDri
vers isn’t current.
Update SMARTProductDrivers (see page24).
There’s no USB
connection from
the computer to
the interactive flat
panel.
Verify your connections (see page14).
The
SMARTBo
ard icon
doesn’t
appear.
SMARTProductDri
vers isn’t installed.
Download and install SMARTProductDrivers from
smarttech.com/downloads.
SMARTProductDri
vers isn’t running.
Start SMARTBoard Tools following the steps in the Help (see
page7).
Touch
interactivit
y is slow.
Your computer is
running too many
applications.
Close some open applications.
Your computer
doesn’t meet
system
requirements.
Upgrade your computer or replace it with another computer
that meets system requirements.
You haven’t used a
USB 2.0 cable to
connect your
interactive flat
panel to your
computer.
Use a USB 2.0 cable and ensure it’s connected to the USB
receptacle.
When you
touch the
screen, the
pointer
appears in
the wrong
location.
You aren’t touching
the screen at a
right angle.
For more information, see Touching and drawing on your
SMART Board interactive whiteboard is inaccurate (
http://knowledgebase.force.com/articles/TROUBLESHOOTIN
G/Touching-and-drawing-on-your-SMART-Board-interactive-
whiteboard-is-inaccurate-1378705217746).
Your interactive flat
panel isn’t
oriented.
Orient your interactive flat panel (see page24.)