SMART MX Series Installation And Maintenance Guide

Chapter 5
Troubleshooting
smarttech.com/kb/171555 66
Symptom Troubleshooting steps
The image on the screen is distorted.
OR
There are lines, snow or, other visual
noise on the screen.
OR
The image if flickering or flashing.
OR
The image is dim.
l
On SMART Board MX (V3, V2 or V2-C) series displays, press the Home button on
the front control panel or the remote control.
OR
On SMART Board MX series displays, press Input on the front control panel or the
remote control, and then select OPS.
If the Home screen appears correctly, the issue is with the video input.
l
On SMART Board MX series displays, make sure the iQ appliance is securely installed
in the accessory slot and its power light is on.
l
Switch to a different input and then back to the first input.
l
Make sure any connected computers are on and not in an energy savings mode.
l
Restart the display and any connected computers.
See Turning off, turning on, and resetting the display on page54.
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Set any connected computers’ resolution and refresh rate to values that the display
supports.
See Setting a connected computer’s resolution and refresh rate on page40.
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Replace the video cables that connect any computers to the display to determine if the
issue is with the cables.
(For SMARTBoard MX (V3) and (V2-C)
series displays)
There is no image when using the
USB Type-C receptacle with a
computer
l
Make sure that the computer supports Display Port Alternate Mode video via USB
Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the
computer. If it’s not there, the computer may not support Display Port Alternate Mode
video via USBType-C.
l
Make sure the cable used with the USB Type-C receptacle supports Super Speed
(5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn’t
have the Super Speed USB logo, it may not have the internal wiring necessary to carry
Display Port Alternate Mode video data.
There are bright spots on the screen.
l
On SMART Board MX (V3, V2 or V2-C) series displays, press the Home button on
the front control panel or the remote control.
OR
On SMART Board MX series displays, press Input on the front control panel or the
remote control, and then select OPS.
If the Home screen appears correctly, the issue is with the video input.
l
Take a photograph of the screen and send it to SMART support. If SMART support
determines that the issue is with the screen and the display is under warranty, you may
be eligible for a replacement.
Colors don’t appear correctly.
l
Be aware that if two or more displays are mounted side-by-side, there could be minor
differences in colors across the displays. This issue is not unique to SMART products.
l
If the screen is completely lacking one color on the screen or the color problems occur
on the Home screen, see Contacting your reseller for additional support on page70.
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If you’re using a VGA video input, use a different cable or connect a different source to
see if the issue is with the cable or input source.
l
Adjust the display’s color settings, or reset them to the factory defaults.
See [XREF].

SMART MX Series Specifications

General

Aspect Ratio	16:9
RAM	4 GB
Internal Storage	32 GB
Refresh Rate	60 Hz
Response Time	8 ms
Brightness	350 cd/m²
Contrast Ratio	4000:1
Dimensions (W x H x D)	Varies by screen size
Weight	Varies by screen size
Screen Sizes	65", 75", 86"
Operating System	Android
Connectivity	HDMI, USB, Wi-Fi, Bluetooth
Audio	Built-in speakers
Touch Points	20
Viewing Angle	178°
VESA Mount	Yes
Display Type	LED-backlit LCD