SNBC BTP-2002NP - Error LED and Buzzer; Problems During Printing; Printer Not Working

BTP-2002NP User’s Manual
- 20 -
7.2 Error LED and Buzzer
Problem Possible cause Solution
Error LED flashes quickly
Paper near end Replace the paper roll in time
Paper end Load new paper roll
Cutter error Deal with the error according to 7.1
Top cover is open Close the top cover completely
Error LED flashes and
buzzer beeps
The print head overheated
Turn off printer power and wait for normal print head
temperature
Buzzer beeps and error
LED on
Indication of a serious
problem
Contact your local distributor or a technician of
manufacturers for assistance
7.3 Problem during Printing
Problem Possible causes Solution
Colored stripes on receipt Paper near end Replace the paper roll in time
Receipt does not come out Paper jammed
Deal with the problem according to 7.1 and clear
jammed paper
Halt of printing Paper jammed
Deal with the problem according to 7.1 and clear
jammed paper
Receipt is not cut Paper jammed
Deal with the problem according to 7.1 and clear
jammed paper
Paper roll is loaded
incorrectly.
Make sure the paper roll has been loaded correctly
Paper is out of
specification
Make sure to use recommended paper or its
equivalent
Printout is light or spotty
Print head or platen roller
is dirty
Clean the print head or platen roller
Print head or platen roller
is dirty
Clean print head or platen roller
Vertical column of print is
missing
Print head is damaged Contact distributor or manufacturer for assistance
7.4 Printer does not work
Problem Possible causes Solution
Printer does not work when
turned on.
Printer is not plugged in
Make sure that printer cable has been connected
correctly on both ends.
Check that the host or power supply is getting
power
☆ Paper near end alarm acts only as an indication for users to pay attention to the remained paper.
The printer does not take it as an error. This alarm does not affect the printing.