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Troubleshooting and Maintenance
Error Code Fault Diagnosis and Solutions
IE:0x00000400 OverVoltL2_Fault L2 phase overvoltage fault.
• Same as Error Code IE:0x00000100
IE:0x00000800 UnderVoltL2_Fault L2 phase undervoltage fault.
• Same as Error Code IE:0x00000200
IE:0x00001000 OverVoltL3_Fault L3 phase overvoltage fault.
• Same as Error Code IE:0x00000100
IE:0x00002000 UnderVoltL3_Fault L3 phase undervoltage fault.
• Same as Error Code IE:0x00000200
IE:0x00004000 MeterCom_Fault Metering chip communication fault.
• Power off the EV-Charger and check if the
grid status is normal;
• After that, power on again and try charging;
• Contact installers for help.
IE:0x00008000 485Com_Fault RS485 communication fault.
• Check and confirm that the communication
cable for RS485 is intact;
• Contact installers for help.
IE:0x00010000 PowerSelect_Fault Power selection fault.
• Unplug the charging connector from the EV;
• Power off the EV-Charger and then power on
again and try charging;
• Contact installers for help.
IE:0x00020000 CPVolt_Fault CP voltage fault.
• Same as Error Code IE:0x00010000.
IE:0x00040000 ElecLock_Fault Electronic lock fault.
• Power off the EV-Charger and then power on
again;
• Contact installers for help.
IE:0x00080000 MeterType_Fault Meter type fault.
• Change and install a meter as recommended;
• Contact installers for help.
IE:0x00100000 OpenCharger_Fault EV-Charger tampered alarm.
• Contact installers for help.
IE:0x00200000 PEN_Fault PEN fault.
• Same as Error Code IE:0x00010000.
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