TUP500 Series Product Specifications
15-5
15.3.3. Non-recoverable Errors
Turn OFF the printer power because a fatal printer error has occurred. Turn the power back on after executing the
predetermined error cancellation operation.
If the same error occurs after turning the printer back on, you many need to have the printer repaired.
Error LED Cause of Error How to Cancel Error
LED1
(Green)
LED2
(Red)
Cutter Error OFF Flashing Cycle
for 0.25
seconds
Cutter failure 1) Power OFF
2) Check for paper jam.
3) Paper Discharge
4) Turn power ON
5) Same error occurs
6) Repair
Presenter
Paper Jam Errors
OFF Flashing Cycle
for 0.5 seconds
Paper jam in Presenter 1) Power OFF
2) Check for presenter paper jam.
3) Remove paper from the Presenter
4) Power ON
5) Same error occurs
6) Repair
Flash Error OFF Flashing Cycle
for 1.0 seconds
FLASH Access Error Detected Repair
EEPROM Error OFF Flashing Cycle
for 1.5 seconds
EEPROM Access Error Detected Repair
RAM Error OFF Flashing Cycle
for 2.0 seconds
SRAM Access Error Detected Repair
Head Thermistor
Error
OFF Flashing Cycle
for 3.0 seconds
Detection of Head Thermistor Erroneous Value Repair
Power Voltage Errors OFF Flashing Cycle
for 4.0 seconds
Power Voltage Error Value Detected 1) Power OFF
2) Check power status
3) Power ON
4) Same error occurs
5) Repair
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