Warranty Information
Warranty Information
12.1
12.2
Surron warrants to the customer that the motorcy-
cle is defect-free both in terms of material and
workmanship from the factory. Due to the battery
chemistry, there is a normal, expected reduction
in range/capacity that battery packs can yield
over time and usage.
Depending on use and storage conditions, battery
packs will degrade during the duration of this
warranty time. Surron will only repair or replace
pursuant to this warranty term a battery pack that
exhibits a nominal storage capacity reduction of
greater than 20% of the published nominal capac-
ity, as measured by Surron or a Surron authorized
dealer/workshop.
Any part found to be defective during the motor-
cycle’s stated warranty period under proper use
and normal operating conditions subject to the
limitations of this warranty policy will be repaired
or replaced free of charge. “Normal operating
conditions” require routine care and mainte-
nance of the Surron electric motorcycle and
battery pack as described in the Owner’s Manual.
Surron hereby warrants that a new Surron bike
purchased from an authorized Surron dealer to be
free from defect in materials and workmanship for
the period of time stated herein, subject to certain
limitations stated herein. This warranty applies
only if the bike has been properly set up and
serviced for pre-delivery by an authorized Surron
dealer. The warranty applies only if the motorcycle
has been operated and maintained in accordance
with the owner’s manual or other Surron literature
that was delivered with the bike. This warranty is
void if the ONLINE OWNERS REGISTRATION/
DEALER PRE-DELIVERY INSPECTION has not been
completed in full and entered into Surron Distribu-
tor website within 7days of purchase by the
original selling dealer.
Limitations: This warranty is not transferable and
applies to the original purchaser only.
For Light Bee X version, racing motorcycle or used
in any kind of competitions:
Duration: 30 days from date of purchase.
Limitations: This warranty is not transferable and
applies to the original purchaser only.
Any Surron motorcycle utilized commercially in
connection with generating income and/or is
commercially licensed or tagged (e.g,rental,
demonstration,wholesale,etc.) during the warran-
ty period will be covered for 30 days from the date
of purchase.
Demonstration motorcycles are Surron electric
motorcycles that have been ridden by or used by
Surron or a Surron authorized dealership’s
customers, members of the staff or press media,
but have never been registered within the state,
province, or country.
The warranty period is effective on the date of
purchase by the Original Purchaser and remains
in effect only as stated above.
For Light Bee X version, off-road used but not
used in competition:
Duration: 12 months from date of purchase or
10000 kilometers, whichever comes first.
Condition of Warranty Parts Covered by the Warranty
Labor to replace parts that are covered by the
Surron warranty and are found to be defective in
material or workmanship is free of charge for the
original purchaser. Warranty repairs must be
performed only with the authorization of Surron.
The cost of parts and labor involved in routine
care and maintenance, as well as the replacement
of parts due to normal wear and tear, use, or
deterioration, are not covered. This includes, but
is not limited to, items such as tires, brake pads
and discs, drive belts, drive chains, fork seals,
bearings, grips, foot pegs, and seats etc.
Warranty Labor Coverage
This warranty does not cover any failures resulting
from, or caused by:
1. Lack of proper maintenance or contrary to the
requirements described in the Owner's Manual.
2. Modification, alterations, and installation of
parts that are not genuine Surron parts or
General Exclusions from Warranty
Period of Warranty for
Surron Motorcycle
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