Warranty Information
Warranty Information
12.5
12.6
The limited warranty described in the Warranty
information pages is the only warranty which
applies to your motorcycle. Surron makes no other
warranty or guarantee of any kind expressed or
implied. No implied warranties of merchantability
or fitness for a particular purpose or any purpose
are applicable to any product sold by Surron. The
buyer and all other parties who contract with
Surron hereby specifically and knowingly waive
any and all warranties, expressed or implied. This
limited warranty does not cover any incidental or
consequential damages, including loss of value of
the motorcycle, lost profits or earnings,
out-of-pocket expenses for substitute transporta-
tion, expenses associated with returning the
covered product back to its owner, mechanic’s
travel time or communication charges, loss or
damage to personal property, loss of time, or
inconvenience. Surron has the right to continu-
ously upgrade the design and electric system,
including but not limited to the motorcycle, power
system, or battery pack. Some countries do not
allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to
you. Also excluded from this warranty are any
incidental or consequential damages including
loss of use. Some countries do not allow the exclu-
sion or limitation of incidental or consequential
damages, so the above exclusion may not apply
to you. This warranty gives you specific legal
rights, and you may also have other rights, which
vary from country to country. The contents stated
herein are subject to change without notice.
service interval or in a timely basis following a
notification that a new update is available of
which must be completed by an authorized
Surron dealer. Learn and obey all federal, state,
and local laws governing the operations of a
motorcycle, generally and an electric motorcycle,
specifically. When operating a Surron electric
motorcycle, the owner must wear proper safety
equipment and clothing at all times, including but
not limited to a helmet, eye protection, and
appropriate boots. Convey the Owner's Manual
and all safety warnings, instructions, and Limited
Warranty if the unit is sold, loaned, or otherwise
transferred to another person.
7. Surron does not authorize any company or
person to create a liability or any warranty obliga-
tion on behalf of Surron. Surron in its sole discre-
tion will make the final disposition of any compo-
nent(s) submitted for warranty evaluation. All
parts and components returned to Surron, and
replaced under this warranty shall become the
property of Surron.
warranty decision, please write email to the
following address:
In order to assist you, we will need the following
information:
-Your name, address, and phone number
-Product model and vehicle identification number
(VIN number)
-Date of purchase
-Dealer name and address
-Nature of problem
Note:
We will complete the warranty work as soon as
possible, but we are not responsible for delays in
work caused by factors beyond our control. The
aforementioned factors include but are not
limited to: shortage of spare parts, delay in
transportation, force majeure, etc.
Limitations on Warranty
To receive any type of warranty service, take your
Surron motorcycle and warranty registration proof
to any authorized Surron dealer during normal
service hours. If you believe that your vehicle has
a defect which could cause a crash or could cause
injury or death, you should immediately inform
Surron or your Surron authorized dealer. If you fail
to meet the conditions and scope of the warranty
terms, we can still provide repair services upon
your request for a certain charge. If you are
unable to get satisfactory warranty service at a
Surron dealer, or you are dissatisfied with a
How to Obtain Warranty Service
service@qiulongtech.com
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