Warranty Information
Warranty Information
12.3
12.4
1. The owner is responsible for reading and under-
standing the Owner’s manual, this warranty term,
and all product warnings before operating your
Surron electric motorcycle. Maintaining the Surron
electric motorcycle in accordance with the sched-
ule printed in the Owner’s manual.
2. The owner is responsible for the costs of main-
tenance to the motorcycle, including service at
scheduled intervals.
Any service work done by the owner without any
authorization from Surron will void the warranty.
Perform all recommended and necessary routine
care and maintenance and engage in proper use
of your Surron electric motorcycle as detailed in
the Owner’s manual, failures caused directly by
lack of maintenance or improper maintenance
will void the warranty.
3. If warranty repairs are needed, they must be
performed by an authorized Surron dealership
with correct qualifications. The owner may be
asked to provide the following documentation of
proper maintenance: a maintenance record which
supplied as original equipment
3. Parts, components or battery pack damaged by
use or operation under abnormal circumstances,
damages due to accident, collision, abuse,
neglect or exceeded use like competition level.
4. Modification, alterations, and installation of not
genuine Surron or Surron authorized Power
System like motor, gearbox, battery and MCU.
5. Normal wear components, including but not
limited to the following: tires, rim, brake compo-
nents spokes, drive chain, drive belt, handle grips,
all bearings, all seals, all transmission gear,
suspension valving/seals, all sprockets, foot pegs
and seat.
6. Damage, malfunctions, or performance
problems caused by continued operation of the
motorcycle after an error code shown or other
warning indicates a mechanical or operational
problem.
7. Any cosmetic concerns that arise as a result of
environmental conditions, owner abuse, misuse,
such as, but not limited to, using not suitable
liquid etc., lack of routine care and maintenance,
and/or improper use.
8. Damages or malfunctioned to the component
and electric system due to owner installing non
genuine Surron parts or replacement parts not
approved by Surron.
9. Damages to the paint, coatings or corrosion of
metal parts due to external influences such as
stones, salt. Fading or painted or metal coated
surfaces.
10. Damage, malfunctions, or performance
problems caused by fire, collision, accident, or
improper storage
11. The tires installed on the Surron electric motor-
cycle. The original equipment tires are warranted
separately by the tire manufacturer.
In addition, the Surron warranty is only for
end-user customers and does not apply to motor-
cycles or accessories not imported or distributed
by Surron or authorized by Surron.
displays the date of service and service work
performed by an authorized dealer, copies of
repair orders/ receipts.
4. The original registered owner, as documented
on the Surron motorcycle warranty registration
form, is responsible for conveying the Owner’s
Manual and all safety warnings, instructions, and
Limited Warranty if the unit is sold, loaned, or
otherwise transferred to another person.
5. The owner must return the Surron motorcycle or
parts to an authorized Surron dealer within ten
(10) working days after discovering any defective
parts. Your Surron dealer should initially deter-
mine if the particular Surron component(s) in
question are to be submitted to Surron for evalua-
tion. All warranty work must be performed by an
authorized Surron dealer.
6. The owner is responsible for performing all
recommended and necessary routine care and
maintenance, and for engaging in proper use of
their Surron motorcycle and battery pack as
detailed in the Owner’s Manual including obtain-
ing any firmware updates available at each
Owner Responsibility
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