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Talkswitch TS-350i User Manual

Talkswitch TS-350i
80 pages
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ANSWERS WITH INTELLIGENCE
®
TALKSWITCH
®
USER GUIDE
TALKSWITCH
®
TS-350i TELEPHONE
CT.TS005.013602

Table of Contents

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Talkswitch TS-350i Specifications

General IconGeneral
BrandTalkswitch
ModelTS-350i
CategoryTelephone
LanguageEnglish

Summary

Introduction

Phone Features

Details the hardware and software features of the TS-350i phone.

System Requirements

Lists the necessary components and systems for operating the TS-350i phone.

Phone Features and Layout

Programmable/Flexible Key States

Explains the states and LED patterns of the phone's flexible keys.

LCD Layout and Icons

Describes the phone's LCD display layout and the meaning of its icons.

Installation and Provisioning

Connecting the IP Phone

Explains how to connect the TS-350i phone using LAN, PC port, and power connections.

Attaching the Stand

Instructions for attaching the phone's adjustable foot stand.

Wall Mounting Instructions

Provides steps for securely mounting the TS-350i phone on a wall.

Provisioning the TS-350i

Details the process for configuring the phone for network use.

Internal Use Provisioning

Describes the plug-and-play provisioning process for internal network use.

External Use Provisioning

Steps for configuring the phone for external network access.

Phone Personalization

Navigating Phone Menus

Guide to accessing and navigating the phone's configuration menus and options.

Entering Values with Dial Pad and Softkeys

Explains how to input data using the dial pad and softkeys, including character entry.

Setting Access Code Prefix

Configures a hunt group number as a prefix for outgoing calls from logs/phone book.

Network Configuration

Network Mode Settings

Explains how to set the network mode to DHCP or Static for IP configuration.

IP Address Configuration

How to set the phone's IP address manually or via DHCP.

Subnet Mask Configuration

How to configure the subnet mask for network connectivity.

Default Gateway Configuration

How to set the default gateway IP address for network access.

Primary DNS Address Configuration

How to specify the primary DNS server for name resolution.

Secondary DNS Address Configuration

How to specify the secondary DNS server for redundancy.

MAC Address Viewing

How to view the phone's assigned MAC address.

VLAN Settings Overview

Defines Ethernet frame priority and VLAN identification for network ports.

VLAN Priority for LAN Port

Sets the priority for Ethernet frames on the LAN (voice) port.

VLAN ID for LAN Port

Assigns identification for Ethernet frames on the LAN (voice) port.

VLAN Priority for PC Port

Sets the priority for Ethernet frames for the phone's PC port.

VLAN ID for PC Port

Assigns identification for Ethernet frames on the phone's PC port.

CDP Configuration

Enables or disables Cisco Discovery Protocol for VLAN determination.

SIP Configuration

SIP Server Address Configuration

Sets the IP address or FQDN of the SIP server or PBX for line registration.

Proxy Port Configuration

Defines the UDP port number for SIP signaling transport.

Display Name Configuration

Sets the name displayed as Caller ID for outgoing SIP calls.

User Name Configuration

Specifies the user ID or phone number required for SIP server registration.

Authentication User Name Configuration

Sets the authentication username for line registration with the SIP server.

Authentication Password Configuration

Sets the authentication password for line registration with the SIP server.

Registration Status Check

View the registration status of the line with the SIP call server.

Line Type Assignment

Assigns the line type (Private, Shared, BLA, DSS) for SIP accounts.

Extension for DSS Line

Assigns an extension number for a Direct Station Selection (DSS) line.

Outbound Proxy Address Configuration

Defines the IP address or FQDN of the outbound proxy server for SIP requests.

Outbound Proxy Port Configuration

Specifies the port for the outbound proxy server.

Backup Proxy Address Configuration

Sets the IP address or FQDN of a backup proxy server for failover.

Backup Proxy Port Configuration

Specifies the port for the backup proxy server.

Local UDP Port Configuration

Defines the UDP port used for sending and receiving SIP signaling packets.

RTP Start Port Configuration

Sets the starting port for Real-Time Transport Protocol (voice) packets.

Proxy Registration Settings

Enables or disables SIP registration with the proxy server.

Registration Expiry Timer

Sets the interval between SIP registration renewal attempts.

Voicemail URL Configuration

Specifies the URL used to access the host voicemail service or PBX.

Domain Name Configuration

Sets the domain for SIP service when a specific SIP domain is required.

STUN Server Address Configuration

Enters the STUN server IP address or FQDN for firewall traversal.

Phone Settings

LCD Contrast Adjustment

Adjusts the contrast of the phone's LCD display for optimal viewing.

Ring Settings

Configures default ring tones and options for incoming calls.

Line Specific Ring Settings

Assigns a specific ring type for individual lines on the phone.

Delayed Ring Configuration

Sets a delay for audible ring signals on incoming calls.

Disable Ringer Function

Turns off the phone's ringer for incoming calls while still showing notifications.

Headset Auto Mode

Automatically uses the headset for calls when enabled.

Flexible Key Programming

Describes how flexible keys are programmed for various functions.

Time Configuration

Configures SNTP server, local time zone, and Daylight Savings Time.

Speed Dial Number Operation

Enables or disables the use of 2-digit speed dial numbers for contacts.

Key Tone Enable/Disable

Enables or disables the audible tone generated when a button is pressed.

Language Settings

Information on supported languages and how they are configured.

Auto Answer Settings

Automatically answers incoming calls via speakerphone or headset.

Call Preferences

Do Not Disturb (DND) Function

Enables or disables the DND feature to prevent incoming call notifications.

Call Waiting Functionality

Manages notification of new incoming calls while on an active call.

Call Waiting Tone

Enables or disables the tone that announces a waiting call.

Call Hold Ringback

Provides a reminder ring when a call is placed on hold.

Message Waiting Tone

Enables or disables a stutter dial tone for message waiting indication.

Anonymous Call Block

Blocks incoming calls with an anonymous Caller ID.

Access Code Prefix Configuration

Prepends digits to numbers dialed from logs/phone book for easier dialing.

Directory Management

Phone Book Features

Manages contact records, including adding, editing, deleting, and searching.

Adding Phone Book Records

Instructions for adding new contacts to the phone book.

Loading Contact List via Web Browser

How to upload a CSV file of contacts to the phone book.

Editing Phone Book Contacts

Steps to modify existing entries in the phone book via the phone interface.

Deleting Phone Book Records

How to delete individual records or all entries from the phone book.

Searching the Phone Book

How to find contacts in the phone book by name or number.

Dialing from Phone Book

Making calls directly from the phone book entries.

Call Log Management

Dialing from Call Log

Making calls directly from missed, received, or outgoing call records.

Deleting Call Log Entries

How to remove single entries or clear the entire call log.

Saving Call Log Entries to Phone Book

Instructions to save call log entries into the phone book.

System Management

Reset to Factory Defaults

Restores the phone's configuration to original factory default settings.

Lock/Unlock Configuration

Secures critical configuration parameters to prevent accidental changes.

Phone Information

View network, server, boot, hardware, and firmware version details.

Load Default Configuration

Resets the phone configuration to factory default values.

Reboot Phone

Restarts the phone to apply configuration changes.

Using the TS-350i Phone

Receiving Incoming Calls

How to answer, end, or refuse incoming calls on the TS-350i phone.

Placing Calls

Instructions for placing calls using the handset, speakerphone, or headset.

Putting Calls on Hold

How to place active calls on hold and retrieve them.

Attended Call Transfer

How to transfer a call after announcing it to the recipient.

Blind Call Transfer

How to transfer a call without speaking to the recipient.

Setting Up 3-Party Conferences

Methods for establishing a three-party conference call.

Handling Call Waiting

How to answer or manage incoming calls when already on a call.

Redialing Last Dialed Number

Initiates a call to the last dialed number.

Using Speed Dial Keys

Placing calls using flexible keys programmed for speed dial.

Dialing Using Speed Dial Numbers

How to place calls using stored speed dial numbers (00-79).

Do Not Disturb (DND) Mode

Activates or deactivates DND to block incoming call notifications.

Muting a Call

Toggles the microphone off or on during a call.

Accessing Voicemail

How to access the voicemail system to check messages.

Line/Extension Appearance Coverage

Features for monitoring lines, extensions, or queues.

Hotline/Warm-Line Operation

Automatically calls a defined destination when the handset is lifted or a button is pressed.

TalkSwitch Integration

Accessing an Outside Line

How to access an outside line using hunt groups or direct line access.

Accessing Phone Features

Information on accessing features like DND, pickup, hold, and transfers.

Conference Call Setup

How to set up and manage three-party conference calls.

Parking and Retrieving Calls

How to park a caller and retrieve them later.

Intercom and Group Paging

Using intercom and group paging features with TalkSwitch phones.

PA Overhead Paging

Making overhead announcements using the phone's paging feature.

Voicemail Access

How to access voicemail locally or remotely.

Voicemail Playback Controls

Commands for controlling voicemail message playback.

Firmware Updates

Checking for Firmware Updates

How to check the current firmware version and for available updates.

Firmware Update via Internet

Steps to update the phone's firmware using an internet connection.

Post-Firmware Update Steps

Actions to perform after the firmware update is completed.

Using the IP Phone Update Utility

How to use the utility for updating phones in closed networks or offline.

Troubleshooting

Troubleshooting Information

How to view phone information to aid in troubleshooting.

Troubleshooting Common Issues

Provides corrective actions for common phone symptoms like LCD issues or no audio.

Appendices

Appendix A: TS-350i Specifications

Details the physical and technical hardware specifications of the TS-350i.

Appendix B: Character Table for Dial Pad

Lists characters available in different dial pad modes (Upper Case, Lower Case, Symbols).

Regulatory and Safety Notices

Radio Frequency Emissions

FCC compliance statement regarding RF emissions and interference.

FCC Compliance Statement

Details compliance with Part 15 rules and user guidance for interference.

Canadian Compliance Statement

Statement of compliance for Class B digital apparatus with Canadian ICES-003.

European Union Declarations of Conformity

Declaration of conformity with EU directives for radio and telecom equipment.

Product Safety Instructions

Compliance with international product safety standards like IEC 60950-1.

E-911 and MLTS Usage

Information on E-911 compliance and responsibilities with multi-line systems.

Privacy Considerations

Notes on security, encryption, and potential communication privacy limitations.

Limited Warranty

Warranty Repair Services

Contact information and procedures for warranty repair services.

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