Third Party Chargers
Depending on market region, vehicle configuration, etc., all
Tesla vehicles have a
North American Charging Standard
(NACS) charge port, which is a charging system developed
by Tesla that is quickly becoming more popular at third party
charging stations. These stations feature an NACS connector
and don't require a separate adapter.
While all Tesla vehicles can charge on Tesla stations (such as
a Supercharger, Wall Connector, or Mobile Connector), your
vehicle may not have the hardware needed to use some
NACS third-party DC fast charging stations. In other words,
the connector may look compatible, but when you plug it into
Model Y, your vehicle does not charge. This is because
Model Y needs to also support a CCS communication
protocol (a commonly used charging system for some third
party chargers) in order to charge at third-party DC fast
chargers with NACS connector.
NOTE: An adapter is required to charge at third-party
stations with a CCS connector and your vehicle's hardware
may need a retrofit to support CCS communication protocol.
To see if your vehicle can already communicate with CCS,
navigate to Controls > Software > Additional Vehicle
Information > CCS and 3rd-party NACS DC Fast Charging
Support:
CCS charger:
NACS charger:
•
Enabled: Model Y supports the CCS communication
protocol and can charge at any CCS station (adapter
required) and third party NACS station.
•
Not enabled: Your vehicle currently does not support the
CCS communication protocol for NACS and CCS
charging stations. Use the mobile app to see if you are
eligible to schedule a service appointment to enable this
through a hardware retrofit. Availability of this retrofit may
vary.
•
Not compatible: Model Y cannot support the CCS
communication protocol and cannot charge at third party
NACS or CCS charging stations.
Manually Releasing Charge Cable
If the usual methods for releasing a charge cable from the
charge port (using the charge handle release button,
touchscreen, or mobile app) do not work, try pressing and
holding down the rear trunk button on the key fob
accessory
(if equipped) for 1-2 seconds. If it still doesn't release,
carefully follow these steps:
1. Ensure that Model Y is not actively charging by displaying
the charging screen on the touchscreen. If necessary,
touch Stop Charging.
2. Open the rear trunk.
3.
Pull the charge port's release cable downwards to unlatch
the charge cable.
WARNING: Do not pull the release cable while
simultaneously attempting to remove the charge
cable from the charge port. Always pull the release
cable before attempting to remove the charge
cable. Failure to follow these instructions can result
in electric shock and serious injury.
NOTE: The release cable may be recessed within the
opening of the trim.
4. Pull the charge cable from the charge port.
CAUTION: Use the release cable only in situations
where you can not release the charge cable using the
usual methods. Continuous use can damage the
release cable or charging equipment.
WARNING: Do not perform this procedure when your
vehicle is charging, or if any orange high voltage
conductors are exposed. Failure to follow these
instructions can result in electric shock and serious
injury or damage to the vehicle. If you are uncertain as
to how to safely perform this procedure, contact your
nearest Service Center.
Charging Instructions
163Charging and Energy Consumption
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