Switching Between Paired Devices
Model Y automatically connects to a phone that you
designated as
Priority Device. If you have not set a phone as a
priority,
Model Y connects to the last phone to which is was
connected, provided it is within operating range and has
Bluetooth turned on. If the last phone is not within range, it
attempts to connect with the next phone that it has been
paired with.
To connect to a different phone, touch Controls > Bluetooth >
Paired Devices. Select the phone you want to connect to,
then touch Connect. If the phone you want to connect to is
not listed, you must pair the phone. See Pairing a Phone or
Bluetooth Device on page 59.
When connected, the Bluetooth settings screen displays the
Bluetooth symbol next to the phone's name to show that
Model Y is connected to the phone.
Troubleshooting Bluetooth
Your vehicle uses Bluetooth and BLE (Bluetooth Low Energy)
to seamlessly connect your smartphone to Model Y. Due to
several potential factors, Bluetooth or BLE may sometimes
disconnect or experience issues in the pairing process.
Connecting to Bluetooth allows your vehicle to use phone
functions such as audio, phone calls, calendars, text
messages, etc.
BLE is used for passive functions like phone key.
NOTE: Do not unpair your vehicle to your phone or remove it
as phone key without a working key card nearby.
Try the following to troubleshoot Bluetooth, starting with
your smartphone.
Smartphone Troubleshooting
Bluetooth may not connect due to settings and updates on
your smartphone:
• Enable Bluetooth on your phone. If already enabled,
disable and re-enable Bluetooth again.
•
Ensure Airplane Mode is turned off.
•
Charge your phone; if your phone battery is too low, it
may not support Bluetooth functions.
•
Pair your device properly. If already paired, try unpairing
and re-pairing again.
•
Update your phone to the latest software provided by the
manufacturer.
•
Check that your vehicle's sound system is selected as the
audio output source.
•
Ensure your phone's settings allow for Bluetooth (ex: data
is turned on or you are connected to Wi-Fi).
•
Turn your phone off and on again.
• Ensure location permissions set to “Always On” for the
mobile app.
Tesla Mobile App Troubleshooting
Check the Tesla mobile app:
• Confirm the Tesla mobile app is up to date on software.
• Verify you're logged into the Tesla mobile app while using
your phone key.
•
Ensure the Tesla app is running in the background.
•
Double check that you have completely set up your profile
in the mobile app and properly configured your settings.
Vehicle Troubleshooting
Your vehicle's settings may affect its ability to pair with your
smartphone:
•
Charge Model Y: If the vehicle Battery is too low, you may
lose Bluetooth function.
•
Update vehicle software and make sure it is always up to
date. Check for new software updates by navigating to
Controls > Software.
• Restart the touchscreen. See Restarting the Touchscreen
on page 9.
• Reboot your vehicle.
If Bluetooth still does not work, unpair from your vehicle AND
smartphone. Then try re-pairing both again.
For BLE phone key issues, when in the vehicle, navigate to
Controls > Locks and remove your phone as "Phone as Key".
Then set it back up again. But only do this while you are in the
vehicle and have a reliable back up key available (such as a
key card).
Bluetooth
60 MODEL Y Owner's Manual
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