Contacting Tesla
For detailed information about your Model Y, go to http://
www.tesla.com and log on to your Tesla account or sign up to
get an account.
If you have any questions or concerns about your Model Y, in
the United States, Canada or Puerto Rico, call
1-877-79TESLA (1-877‑798-3752) and in Mexico, call
1-800-228-8145.
NOTE: You can also use voice commands to provide feedback
to Tesla. Say "Report", "Feedback", or "Bug report" followed
by brief comments. Model Y takes a snapshot of its systems,
including your current location, vehicle diagnostic data, and
screen captures of the touchscreen. Tesla periodically
reviews these notes and uses them to continue improving
Model Y.
Reporting Safety Defects - US
If you believe that Model Y has a defect which could cause a
crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an
investigation. If it finds that a safety defect exists in a group
of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to
www.safercar.gov; or write to: Administrator, National
Highway Traffic Safety, 1200 New Jersey Avenue SE.,
Washington, DC 20590. You can also obtain other
information about motor vehicle safety from
www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model Y has a defect which could
cause a crash or could cause injury or death, you should
immediately inform Transport Canada, in addition to notifying
Tesla. To contact Transport Canada, call their toll-free
number: 1-800-333-0510.
Reporting Safety Defects
278 MODEL Y Owner's Manual
To Next Page
Loading...
