One or more of the vehicle cameras has limited visibility, or no visibility at all, due to external conditions. When the cameras on
your vehicle cannot provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras may have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
•
Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when
condensation evaporates, or when a particular environmental condition or feature is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or other
debris. For camera locations, see Cameras on page 19.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see Cleaning a
Camera on page 179.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera enclosures for
condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1.
Precondition the cabin by turning Climate ON, setting temperature to High, and making sure A/C is ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning a Camera on page 179.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and following
recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive
in the meantime.
APP_w389
What this alert means:
A layer of hazy residue has been detected on the windshield, which is causing an obstruction for the camera view. As a result,
one or more of the vehicle cameras might have limited visibility.
When the cameras on your vehicle cannot provide accurate visual information, some or all Autopilot features may be limited.
What to do:
Your vehicle is OK to drive. Continue to your destination.
If the alert has not cleared by the time you reach your destination, check the windshield for the following:
•
Obstruction caused by dirt, mid, ice, snow, or other environmental factors.
•
Obstruction caused by wiper streaks.
If there are no obvious obstructions and the alert appears during your next planned drive, schedule Service at your
convenience to have the inside of the windshield camera area cleaned.
Troubleshooting Alerts
221Troubleshooting
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