High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_a043
Wall Connector configuration must be completed
Refer to Installation Guide to enable charging
What this alert means:
Wall Connector configuration is incomplete.
What to do:
The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective earth
connection type.
For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue persists,
contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure the power
output and grounding connections are properly configured according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CP_a004
Charging equipment not recognized
Try again or try different equipment
What this alert means:
The charge port is unable to detect whether a charge cable is inserted, or the type of charge cable connected.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
If this alert appears while a charge cable is connected, determine whether the issue is caused by the charging equipment or
the vehicle. Try charging the vehicle using different external charging equipment (including charge cable, charging station, or
charging stall).
•
If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect the charge
port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure
any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable
into the charge port.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
Troubleshooting Alerts
235Troubleshooting
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