If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended
that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
PCS_a017
Charging stopped - Power lost while charging
Check power source and charging equipment
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for
example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any
other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer
to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external
charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make
sure it has not tripped.
Further troubleshooting tips based on equipment type:
•
If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
•
If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
Troubleshooting Alerts
252 MODEL Y Owner's Manual
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