Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature inside its
control box housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a017
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so charging
has been slowed to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm outlet may
be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet that is beginning to
wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an electrician to
inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector for greater
convenience and highest charging speed.
UMC_a018
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in the
charge handle that connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any obstruction in
the charge port or Mobile Connector handle has been removed and any moisture has been allowed to dry, then try re-inserting
the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and occurs during multiple charging attempts, this may
indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your
convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
Troubleshooting Alerts
265Troubleshooting
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