TESTO 160 TH - Page 52

5 FAQ
50
• The WiFi data logger (160 IAQ) is displaying error code E35, what can I
do?
The WiFi data logger has not received any reply to its test ping from the
access point (WLAN router). Make sure that a ping to the gateway is
allowed within the access point configuration.
• The WiFi data logger is displaying error code E36, what can I do?
No DNS available or accessible. Contact the operator of the WLAN network.
• The WiFi data logger is displaying error code E41, what can I do?
The WiFi data logger cannot obtain any current time from a time server
(pool.ntp.org).
1. The access point (WLAN router) has no connection to the internet. Check
the access point's internet connection.
2. The NTP port (123/UDP) of the access point (WLAN router) is not open.
Check whether the NTP port (123/UDP) is opened.
• The WiFi data logger (160 IAQ) is displaying error code E51, what can I
do?
The WiFi data logger was not able to connect to the Testo Cloud.
1. If the WiFi data logger has already been connected to the Testo Cloud
and this connection is suddenly no longer possible: The Testo Cloud
servers are not currently accessible. The servers will be monitored and
should be accessible again within a few hours.
2. If the WiFi data logger has not yet been connected to the Testo Cloud:
The TCP ports (1883 or 8883) of the access point (WLAN router) are not
open. Check whether the TCP ports (1883 or 8883) are open in both
directions.
• The WiFi data logger is displaying error code E52, what can I do?
The WiFi data logger could not log into the Cloud because it is already
logged into another account. Please log the WiFi data logger out of the
existing account first.
• The WiFi data logger (160 IAQ) is displaying error code E63, what can I
do?
The WiFi data logger could not send any data to the Testo Cloud.
1. The internet connection was interrupted during the transmission. Check
whether there is a stable connection from the WiFi data logger to the
access point (WLAN router). Check the access point's internet connection.
The data will be transferred during the next communication cycle.
Alternatively: Initiate data transmission manually by pressing the control key
on the WiFi data logger.
2. The Testo Cloud server was not able to process the request for data
storage. The servers will be monitored and should be accessible again
within a few hours.