Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
Thischaptercontainsthefollowingtopics:
•“Diagnosingproblems”onpage105
•“Troubleshooting”onpage105
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,Windows8,orWindows8.1,
youcanfindthelatestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diags
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestore
theharddiskdriveorhybriddrivetothefactorydefaultstate.Formoreinformation,see“Creatingand
usingarecoverymedia”onpage57
.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage13.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheLenovoSolutionCenter
program,saveandprintthelogfilescreatedbytheprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheTrackPointpointingdeviceorthe
keyboard),dothefollowing:
1.Pressandholdthepowerbuttontoturnoffthecomputer.
©CopyrightLenovo2013,2015
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