Solution:Yourcomputersupportsanenhancedpasswordalgorithm.Computersolderthanyoursmight
notsupportsuchasecurityfunction.
Asolid-statedriveproblem
Problem:WhenyoucompressfilesorfoldersbyuseofthedatacompressionfunctioninWindows,and
thendecompressthem,theprocessofwritingtoorreadingfromthefilesorfoldersisslow.
Solution:ApplythediskdefragmentationtoolinWindowsforfasteraccesstothedata.
Asoftwareproblem
Problem:Anapplicationdoesnotruncorrectly.
Solution:Ensurethattheproblemisnotbeingcausedbytheapplication.
Checkthatyourcomputerhastheminimumrequiredmemorytoruntheapplication.Refertothemanuals
suppliedwiththeapplication.
Checkthefollowing:
•Theapplicationisdesignedtooperatewithyouroperatingsystem.
•Otherapplicationsruncorrectlyonyourcomputer.
•Thenecessarydevicedriversareinstalled.
•Theapplicationworkswhenitisrunonsomeothercomputer.
Ifanerrormessageisdisplayedwhileyouareusingtheapplicationprogram,refertothemanualssupplied
withtheapplication.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentative
forhelp.
Problemswithportsandconnectors
Thefollowingarethemostcommonproblemswithportsandconnectors.
AUSBproblem
Problem:AdeviceconnectedtotheUSBconnectordoesnotwork.
Solution:OpentheDeviceManagerwindow.EnsurethattheUSBdevicesetupiscorrect,andthatthe
assignmentofcomputerresourceandtheinstallationofthedevicedriverarecorrect.ToopentheDevice
Managerwindow,gotoControlPanelandclickHardwareandSound➙DeviceManager.Ifyouare
promptedforanadministratorpasswordorconfirmation,typethepasswordorprovideconfirmation.
Referto“Diagnosingproblems”onpage105foradiagnostictestoftheUSBconnector.
Adockproblem
Problem:Thecomputerdoesnotstartwhenyoutrytoturniton,anddoesnotrespondwhenyoutryto
resumeoperation.
Solution:Makesurethat:
•Thesupporteddockisconnectedtopower.
•Thecomputeriscorrectlyconnectedtothesupporteddock.
Chapter10.Troubleshootingcomputerproblems121