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04 Additional Information
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Troubleshooting
1. When your phone cannot be switched ON
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Check whether the battery is properly attached.
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Check whether the battery is charged.
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If power cannot be switched ON even with a connected charger, contact the Customer Service Center.
2. When the message “Insert SIM” appears
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Insert SIM card.
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Try to remove and reattach the SIM card.
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Is the SIM card still activated? The SIM card can be deactivated when the wrong PUK code is entered.
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Check whether the connectors of the SIM card are clean and free of any foreign matter.
3. When your security code is lost
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The factory setting of the Security code is 0000.
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If you lost your individual Security code, please contact the Customer Service Center. Your warranty card will be needed.
4. When sending GPS data to PC is not working.
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Is the data cable properly connected?
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Check which data Port settings are selected. For detailed instructions (see page 65).
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Check if the data baud setting is compatible with your PC or laptop.
5. When your Thuraya XT has been dropped in water
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Separate battery and after drying take it to Customer Service Center.
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